Amazon s Core Principle Customer Service - 1886 Words

focus is not to use analytics to compete, but rather to carry out the fundamentals of the company. Consequently, this has led Amazon to be superior to their competitors within the Internet and Retail Industry. As mentioned before, one of Amazon’s core principle is customer service. I know all too well from first-hand experience through working at Amazon, that customer service is their distinctive capability. The company’s most important core value is being customer obsessed, which basically means that every decision that the company makes and everything that is done, is formulated around benefitting the customer. Unlike most companies, Amazon works backward. In order words, they start from listening to what the customer needs and wants,†¦show more content†¦Unfortunately, the only way to notice this flaw is if you are working on the floor. Some of those decisions make things go from bad to chaotic in a matter of seconds. Those decisions sometimes affect the eff ectiveness of the employees’ production who is working the floor. In addition to the decrease in the employees’ effectiveness, the level of efficiency in their performance drops as well. What should take place instead is that the BICC should share with the Operations Managers what results they hope to achieve or need. Base on that decision, the Area Manager and the Process Manager should consult with one another. They should determine what steps should be taken to meet the aspired results based on the floor’s current productivity and man power in a matter of two minutes or less. At this point, it is obvious that a business of this magnitude founded on analytics, senior management have a passion for analytics. Competing on Analytics states, â€Å"Bezos attended Princeton where he was an A+ engineering and computer science major; thus, implying that this is where he found his passion for analytics† (31). As any smart business-person would do, I am sure that when selecting a senior manager to work for the company, they must also share that passion for analytics. The company revolves around analytics and having a senior manager who does notShow MoreRelatedLeadership in the Organization: Jeff Bezos and Amazon Essay1701 Words   |  7 PagesAmazon the Beginning Jeff Bezo’s began Amazon in his garage in July 1995 with three Sun workstations setting on wooden doors for tables and extension cords running from everywhere (Academy of Achievement, 2010). Right from the beginning he was a visionary leaving his well paying job as a senior vice president with D. E. Shaw to begin Amazon.com (Academy of Achievement, 2010). 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TheseRead MoreThe Mission And Vision Statement1068 Words   |  5 PagesMost large organizations have mission and vision statements identifying the company’s core focus and the values that it holds. These statements establish the culture for the organization, impacting products, service, marketing and employees. The mission and vision statement is a window into the leadership philosophy of the organization. This paper will examine the mission and vision statement of two very large and successful companies, which hold two vastly different leadership philosophies. ThisRead MoreWalmart : Founder Of Walmart Essay1329 Words   |  6 Pagestrace the history of Walmart. Sam Walton is the founder of Walmart that follows his own principle where, â€Å"true leadership depends on willing service.† Walmart was inspired by the early success of a dime store in 1950s that Walton owned. Sam opened Walmart in 1962 in Rogers, Kansas. 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The wholesaler can fulfill the order quicklyRead MoreHRM 520: Ethics and Advocacy for HR Pro978 Words   |  4 Pagesï » ¿Strayer University Zappos: Delivering Customer Satisfaction HRM520 Ethics and Advocacy for HR Pro By Susan Rivera Richards Submitted to Dr. James G. Ziegler, PH.D. Spring 2105 Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture. Many companies look at returns in a negative way but Zappos look at it as an opportunity. Companies need to lookRead MoreManagement Of Information Technology And Information Systems3409 Words   |  14 Pagesaround retaining a customer rather than spending money for new customers. Zappos had to ensure control over the delivery mechanism so they could â€Å"WOW† their customers with excellent service and delivery. They maintained their own inventory and warehouse, and developed an inventory management system. Zappos business strategy is to differentiate itself by offering an unparalleled customer service. Zappos gave call center agents the authority to do anything to make the customers feel welcome and wantedRead MoreHistory of the company Amazon.com 4277 Words   |  18 Pagesheadquarters in Seattle, Washington, United States. It is the world s largest online retailer. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, softwar e, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics—notably the Amazon Kindle-book reader and the Kindle Fire tablet computer—and is a major provider of cloud computing services. Jeff Bezos started the company in his garage. He started out

Samuel French Inc. Play Publishing Company

Samuel French has been in the play publishing business since 1830. Like many publishing houses, Samuel French Ltd. has a long, rich history. Today, they are renowned for their enormous catalog of highly successful plays, both modern and classic. Target Market Samuel French has several target markets. Most of their income is generated from high school and junior high school performances. However, they also cater to community, regional, and off-Broadway theater. Basically, if you’ve ever been involved in a school play, there is an excellent chance the script was purchased from Samuel French. Resources for Performers Though much of the company’s income comes from royalties, Samuel French also sells acting manuals, stage-tech guides, and monologue/scene anthologies. Singers and musicians can order selections from such musicals as Grease, Chicago, and Fiddler on the Roof. Also, they vend a tremendous assortment of dialects on tape and/or CD. If you have been longing to speak like an 18th century Scotsman, your search is over. Playwright Submissions Interested in publishing your play with Samuel French? Check out their submission guidelines. On the one hand, they are a terrific company for playwrights. They have a highly respected reputation, a wide-scale distribution, and in most circles, they are considered the top-notch publishing house for stage plays. However, the editors are looking for plays that have been successfully produced at an established theater. This makes it difficult for brand new writers. Make certain you send along published reviews of your script, the more prominent the newspaper, the better your chances. Royalties and Script Fees To use a Samuel French show, the average royalty runs around $75 a performance. The more popular shows might cost as much as $150 per show. Individual scripts run about $8. However, drama teachers and artistic directors should be aware that some of their plays come with restrictions. For example, the popular comedy Noises Off comes with lots of strings attached. If your theater is not the right size and does not possess certain qualifications, Samuel French may not grant your request. Large Selection of Plays and Musicals No doubt about it, Samuel French offers some of Americas best-loved dramas. Heres just a brief sample: The Miracle WorkerAmadeusOne Flew Over the Cuckoos NestFencesSame Time, Next YearTalk RadioThe Odd Couple And the list could go on. Classic authors such as George Bernard Shaw, Eugene ONeill, and Arthur Miller have also found a home with Samuel French. Yet, the company is still cutting edge. Every month, new plays flock to their catalog and website. They also showcase winners from various writing competitions. If there is one drawback to Samuel French, it might be their website. Their search engine functions adequately; however, it is not easy to find their most popular plays. Consider typing in Tony Award into the search engine to find some of their more well-known selections. Also, they do not offer playwright profiles or script samples. Although many other play publishers have one-upped them in terms of website usability, Samuel French makes up for it by presenting an unparalleled catalog.

Bus Template Free Essays

Unit 3 – Sampling Type your Name Here American InterContinental University Abstract This is a single paragraph, no indentation is required. The next page will be an abstract; â€Å"a brief, comprehensive summary of the contents of the article; it allows the readers to survey the contents of an article quickly† (Publication Manual, 2010). The length of this abstract should be 35-50 words (2-3 sentences). We will write a custom essay sample on Bus Template or any similar topic only for you Order Now NOTE: the abstract must be on page 2 and the body of the paper will begin on page 3. Introduction Remember to always indent the first line of a paragraph (use the tab key). The introduction should be short (2-3 sentences). The margins, font size, spacing, and font type (italics or plain) are set in APA format. While you may change the names of the headings and subheadings, do not change the font or style of font. Part 1: Survey Analysis: Entertainment Describe an entertainment poll or survey. Analyze the number of people who participated in the sample compared to the number in the population. (Be sure to cite the article which must be from ProQuest Newspapers) Discuss how the results of the survey can be used to tell a story or support an idea of the sponsoring company or media group. Part 1: Survey Analysis: Politics Describe a political poll or survey. Analyze the number of people who participated in the sample compared to the number in the population. (Be sure to cite the article which must be from ProQuest Newspapers) Discuss how the results of the survey can be used to tell a story or support an idea of the sponsoring company or media group. Part 1: Survey Analysis: General Opinion Describe a general opinion poll or survey. Analyze the number of people who participated in the sample compared to the number in the population. (Be sure to cite the article which must be from ProQuest Newspapers) Discuss how he results of the survey can be used to tell a story or support an idea of the sponsoring company or media group. Part 1: Overall Survey Analysis Consider the three surveys presented. Using the knowledge you learned from the textbook, compare and contrast the sample sizes in each of the three surveys mentioned in the post and determine if the samples sizes are appropriate. In your opinion, whi ch appears to be the most valid? (Cite and reference the textbook) This section of the paper will be 2-3 pages in length and each survey or poll described MUST come from AIU Library’s ProQuest Newspaper Database. Part 2: Application Create your own 3 question Entertainment or General Opinion Survey using http://www. zoomerang. com/basic/ or another free survey program or http://www. surveymonkey. com/. Secure a minimum of 20 responses. Your survey respondents may be friends, family or classmates. (NOTE: The small sample size was chosen for convenience and as you know is not a valid sample. The goal is for you to create, deploy and analyze a simple survey. ) Include a copy of your survey. This section of the paper will contain 1 page of text and 3 charts. Chart # 1 Provide charts of your results and describe those charts in words Description of Chart # 1 Provide charts of your results and describe those charts in words Chart # 2 Provide charts of your results and describe those charts in words Description of Chart # 2 Provide charts of your results and describe those charts in words Chart # 3 Provide charts of your results and describe those charts in words Description of Chart # 3 Provide charts of your results and describe those charts in words Part 2: Use of Results Explain how the results of your survey can be used by a media group or company. Conclusion Add some concluding remarks-can be a sentence or two. References NOTE: The reference list starts on a new page after your conclusion. For help with formatting citations and references using rules outlined in the APA Manual’s 6th Edition, please check out the AIU APA guide located under the Interactive Learning section on the left side of the course. Examples: American Psychological Association [APA]. (2010) Publication manual of the American Psychological association (6th ed. ). Washington, DC: Author. Association of Legal Writing Directors (ALWD) (2005). ALWD citation manual: A professional system of citation (3rd ed. ). New York: Aspen Publishers. How to cite Bus Template, Papers

Financial Accounting Theory and Practice for Allegiance Coal

Question: Discuss about theFinancial Accounting Theory and Practice for Allegiance Coal. Answer: Allegiance Coal Limited is listed on ASX: AHQ. The company deals with producing or productions in metallurgical coal. Management of company is committed to the development of prolonging working relationships with indigenous people relating to projects in which company is engaged. Reporting of CSR in annual report of 2013 and 2016 In the year 2013, CSR reporting was company was specific and concerned towards safety and environment requirements. Report describes steps taken by the company due to which there were no lost-time injuries or environmental incidents happened in the field activities which were related to tenement inspection, drilling and geological investigations. Further all aspects of the environmental law have complied for its exploration activities as well (Investor information and annual reports, 2013). The company has also maintained a code of conduct for the accomplishment of the objective of ethical and responsible decision making. It has been established for maintaining companys integrity and accomplishing legal obligations. On the contrary in the year 2016, the environment safety clause has not been separately provided in the annual report in government clause, in the manner it has been provided in the year 2013 (Investor information and annual reports, 2016). However, it contains assurance regarding compliance of law and steps taken towards benefits of society in brief. Reporting of CSR on company website The company has more appropriately presented the way in which it has been complying with corporate social responsibility at its website in comparison to the annual report. As all the steps which have been taken are discussed in detail and at one place. It has been specified that company has continued its focus on health and safety at the workplace. The same has been done in order to ensure that people attain their outcomes but in a safe manner, through contributing to operating effectiveness and business sustainability (Project, 2017). Risk management which is being followed by the company has been explained in detail on its website. The primary objective which has been attained through risk management policy is to ensure the potential opportunity and relating harm to the company of that source in an appropriate manner and make necessary strategies for mitigating the same. References Investor information and annual reports. (2016).Investor Information | Allegiance Coal Limited.Allegiancecoal.com.au. Retrieved 25 August 2017, from https://www.allegiancecoal.com.au/irm/content/annual-reports.aspx?RID=381 Investor information and annual reports. (2013).Investor Information | Allegiance Coal Limited.Allegiancecoal.com.au. Retrieved 25 August 2017, from https://www.allegiancecoal.com.au/irm/content/annual-reports.aspx?RID=381 Project, T. (2017).Projects | Allegiance Coal Limited.Allegiancecoal.com.au. Retrieved 25 August 2017, from https://www.allegiancecoal.com.au/irm/content/tewkla-coal-project.aspx?RID=374